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Wait at Home, Not at The ER at Abrazo Health Hospitals & Emergency Centers

1/17/2014 12:00:00 AM

Check-in for a projected treatment time with the free InQuicker online waiting service

PHOENIX (January 16, 2014) – Abrazo Health announced today the facility-wide launch of InQuicker, a free online waiting service that allows patients to wait for a projected treatment time at home instead of at an emergency center waiting room. The service will be available at Arizona Heart Hospital, Arrowhead Hospital, Maryvale Hospital, Paradise Valley Hospital, Phoenix Baptist Hospital, West Valley Hospital, North Peoria Emergency Center and West Valley Emergency Center.

Beginning Wednesday, January 15, patients can check-in for a projected treatment time at any of Abrazo Health’s emergency service centers, arrive at a designated time and be promptly seen by a health care professional using the innovative online InQuicker service.

“Our patients deserve more respect for their time in the emergency room,” explains Ken Howell, president of Abrazo Health. “Once a prospective patient receives a projected treatment time at InQuicker.com, he or she can wait at home rather than sitting in the waiting room. Once they arrive, it’s our commitment to make sure that the patient is promptly seen by a health care professional.”

InQuicker estimates treatment times based on facility conditions. It is not an appointment or reservation service, as the nature of ER triage does not allow for the scheduling of medical treatment. InQuicker users do not skip the ER wait, nor will they be seen ahead of individuals in the waiting room. In the event of a projected treatment time delay, InQuicker users are sent real-time notifications via phone call and email so they can continue waiting at home.

“InQuicker is intended only for people with non-life-threatening or debilitating medical conditions,” Howell said. “It’s a simple and convenient way for those with busy lives and busy families to conveniently access care for minor medical needs. If you’re in doubt about the severity of your condition, you should always seek immediate care.”

The InQuicker system is designed to filter certain symptom keywords that may indicate a life-threatening or debilitating medical condition, in addition to a review of a user’s symptoms by an Abrazo Health professional. Those indicating such medical conditions are urged to dial 911 or go immediately to the nearest emergency room.

About Abrazo Health

As the second largest health care delivery system in Arizona, Abrazo Health is committed to providing excellent medical care to the residents of Maricopa County. The Abrazo system includes five acute care hospitals: Arrowhead Hospital, Maryvale Hospital, Paradise Valley Hospital, Phoenix Baptist Hospital and West Valley Hospital; and one specialized cardiovascular hospital, Arizona Heart Hospital; with a combined 1,027 licensed beds. In addition the system consists of two health plans: Phoenix Health Plan, and Abrazo Advantage; School-Based Health Centers; and Abrazo Medical Group with 70 employed physicians in 19 valley locations. Visit www.abrazohealth.com for more information.

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Lori Baker
Abrazo Health Regional Communications Specialist