As anyone who has ever experienced an emergency waiting room can attest to, time seems to drag on endlessly before they’re ever seen by a medical provider. However, here at Arrowhead Hospital we’re changing that, taking the wait out of “waiting room” in our Emergency Department.
How? We have made a concerted commitment to every person who walks through our emergency department doors to been seen within 30 minutes by one of our specially trained medical providers. Though this is not a guarantee, our dedicated staff of physicians, nurses and technicians have worked tirelessly to help implement faster processes that will help them reach our goal – seeing you within 30 minutes of arrival – all the while not compromising the care and treatment you have come expect from Arrowhead Hospital.
When you consider that the average wait time at most Phoenix area hospital emergency rooms tops the 4 to 8 hour range, this commitment is an enterprising initiative that we here at Arrowhead Hospital expect will make each emergency department patient’s experience better. This commitment was born out of an effort by our desire to better serve our patients while still ensuring we’re delivering the highest quality healthcare.
And so far it seems to be working, with an average wait time since we began in July 2008 below the 20 minute mark. Which is quite a feat when you consider our 30-bed, six of which are designated as Fast Track emergency beds, emergency department sees more than 35,000 patients a year – a number that continues to grow annually along with the population of the Northwest Valley.
And every minute counts when it comes to treating people in the emergency room, especially when they are suffering from symptoms of chest pain. According to the Society of Cardiovascular Patient Care, “if a patient with an acute myocardial infarction (AMI) – otherwise known as a heart attack - is treated within 70 minutes, damage to the heart can be minimized (and mortality decreased) by aborting the infarct. After delay, substantial heart damage can occur, minimizing the impact of medical interventions.”
The Chest Pain Center at Arrowhead Hospital, accredited by the Society of Cardiovascular Patient Care since 2006, is exceeding the 70-minute goal established by the Society. During the months of July and August of 2008, the Chest Pain Center is treating its AMI patients within an average of 65-minutes. That not only puts the Chest Pain Center at Arrowhead below the Society’s goal but well under the National goal of 90-minutes.
Time is also key in proper treatment of patients suffering from stroke symptoms, that’s why Arrowhead Hospital is proud of its certification as a Primary Stroke Center. Hospitals must meet 26 criteria to obtain this certification from the American Stroke Association. These criteria range from an acute stroke team and stroke units to rapid lab testing and 24-hour interpretation of computerized CT scans.
See more Emergency Services offered at all Abrazo Health locations.